{"id":930,"date":"2026-02-18T22:38:55","date_gmt":"2026-02-18T13:38:55","guid":{"rendered":"https:\/\/good-loop.co.jp\/en\/rider-support\/faq\/"},"modified":"2026-02-21T22:54:32","modified_gmt":"2026-02-21T13:54:32","slug":"faq","status":"publish","type":"page","link":"https:\/\/good-loop.co.jp\/en\/rider-support\/faq\/","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"\n<p><strong>A collection of the questions we hear most often.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Enquiries &amp; Quotes<\/h2>\n\n\n\n<p><strong>Q. When should I get in touch?<\/strong><\/p>\n\n\n\n<p>The earlier the better \u2014 but you don&#8217;t need to have your dates locked in. Something like &#8220;I&#8217;m thinking of coming to Japan around [month]&#8221; is plenty to get started.<\/p>\n\n\n\n<p><strong>Q. Are quotes free?<\/strong><\/p>\n\n\n\n<p>Rough estimates are free. If we need to request a detailed quote from one of our partners, a quoting fee applies \u2014 but this is fully refunded when you place a formal order.<\/p>\n\n\n\n<p>Ballpark figures for international shipping (1 motorcycle):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>North America \/ Europe: approx. \u00a5500,000<\/li>\n\n\n\n<li>South America \/ Africa: approx. \u00a5800,000<\/li>\n<\/ul>\n\n\n\n<p>Feel free to reach out even if you just want a rough idea.<\/p>\n\n\n\n<p><strong>Q. How quickly will you reply?<\/strong><\/p>\n\n\n\n<p>We aim to respond within 24\u201348 hours. During peak periods it may take a little longer, but we will always get back to you.<\/p>\n\n\n\n<p><strong>Q. Can I communicate in English?<\/strong><\/p>\n\n\n\n<p>Absolutely. Japanese, English, or any other language \u2014 whatever works for you.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Storage &amp; Servicing<\/h2>\n\n\n\n<p><strong>Q. Can you store my bike?<\/strong><\/p>\n\n\n\n<p>Yes, we can arrange storage for bikes that aren&#8217;t being ridden.<\/p>\n\n\n\n<p><strong>Q. Can you arrange servicing or repairs?<\/strong><\/p>\n\n\n\n<p>We can refer you to and liaise with our partner workshops.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Vehicle Purchase<\/h2>\n\n\n\n<p><strong>Q. Can you help me find and buy a JDM or quality vehicle in Japan?<\/strong><\/p>\n\n\n\n<p>Yes, within our capabilities. We&#8217;ll work through your requirements \u2014 make, model, year, budget, condition, timeline \u2014 and coordinate the process from there.<\/p>\n\n\n\n<p><strong>Q. Can I export the vehicle overseas straight after purchasing it?<\/strong><\/p>\n\n\n\n<p>Yes. We can handle the entire chain \u2014 pickup, packing, and international shipping \u2014 in one continuous process.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">International Shipping (Import &amp; Export)<\/h2>\n\n\n\n<p><strong>Q. Which countries can you ship to and from?<\/strong><\/p>\n\n\n\n<p>It depends on the case, but we&#8217;ll do our best to accommodate. To start, send us your origin and destination, target dates, and vehicle details. We&#8217;ll check with our partners and come back to you with realistic options.<\/p>\n\n\n\n<p><strong>Q. How far in advance should I get in touch about international shipping?<\/strong><\/p>\n\n\n\n<p>As early as possible. Sea freight in particular can take longer than expected, so we always recommend building in a comfortable buffer.<\/p>\n\n\n\n<p>Details on what information to send us first: <em><a href=\"https:\/\/good-loop.co.jp\/en\/rider-support\/shipping\/\" data-type=\"page\" data-id=\"911\">International Shipping \u2014 What We Need for a Quote<\/a><\/em><\/p>\n\n\n\n<p><strong>Q. How are fuel and batteries handled?<\/strong><\/p>\n\n\n\n<p>It depends on the shipping method and our partners&#8217; regulations. Generally, the fuel tank must be empty and the battery terminals disconnected. In some cases, engine oil may need to be drained, or the battery may not be shippable at all.<\/p>\n\n\n\n<p><strong>Q. Can you handle customs clearance?<\/strong><\/p>\n\n\n\n<p>We handle information gathering and logistics coordination. The customs clearance process itself may need to be carried out by a specialist broker or by the client directly, depending on the situation. We&#8217;ll make clear from the start who does what.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Documentation &amp; Procedures<\/h2>\n\n\n\n<p><strong>Q. Can I get advice on Carnets and Temporary Import Permits (TIP)?<\/strong><\/p>\n\n\n\n<p>Yes. We can provide general information and point you toward the relevant authorities. Even if you&#8217;re at the stage of &#8220;I have no idea what I need,&#8221; feel free to ask.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Pricing &amp; Payment<\/h2>\n\n\n\n<p><strong>Q. How are fees determined?<\/strong><\/p>\n\n\n\n<p>Our fees consist of a service fee plus actual costs (payments to our partners). See our <em><a href=\"https:\/\/good-loop.co.jp\/en\/rider-support\/pricing\/\" data-type=\"page\" data-id=\"923\">How Pricing Works<\/a><\/em> page for details.<\/p>\n\n\n\n<p><strong>Q. What payment methods do you accept?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bank transfer<\/li>\n\n\n\n<li>Credit card<\/li>\n\n\n\n<li>Wise, Revolut, PayPal<\/li>\n<\/ul>\n\n\n\n<p><strong>Q. Can additional charges come up after the initial quote?<\/strong><\/p>\n\n\n\n<p>We do our best to flag everything at the quote stage. If something looks like it might change, we&#8217;ll discuss it with you in advance. Transparency is something we take seriously.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Other<\/h2>\n\n\n\n<p><strong>Q. What areas do you cover?<\/strong><\/p>\n\n\n\n<p>For international shipping, we work with destinations worldwide. For Japan-side arrangements (purchasing, pickup, etc.), we cover the whole country \u2014 with particularly strong partner networks in the Kanto, Kansai, and Hokkaido regions.<\/p>\n\n\n\n<p><strong>Q. Can you handle multiple vehicles?<\/strong><\/p>\n\n\n\n<p>Yes. Group touring arrangements are welcome \u2014 just get in touch.<\/p>\n\n\n\n<p><strong>Q. Do you handle four-wheeled vehicles (cars) as well?<\/strong><\/p>\n\n\n\n<p>Yes. We offer the same services \u2014 purchase support, shipping, and more \u2014 for cars as we do for motorcycles.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Still Have a Question?<\/h2>\n\n\n\n<p>If it&#8217;s not covered here, just ask.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-small-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/docs.google.com\/forms\/d\/1JATPpeGfRXaemIpjUO1PbKltxmmkNDiiO8owNQoPJU4\/\" target=\"_blank\" rel=\"noreferrer noopener\">Contact Us<\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Related Pages<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/good-loop.co.jp\/en\/rider-support\/\" data-type=\"page\" data-id=\"906\">Vehicle Concierge (Top)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/good-loop.co.jp\/en\/purchase\/\" data-type=\"page\" data-id=\"915\">JDM &amp; Quality Vehicle Sourcing (Japan)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/good-loop.co.jp\/en\/rider-support\/shipping\/\" data-type=\"page\" data-id=\"911\">International Shipping (Import &amp; Export)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/good-loop.co.jp\/en\/rider-support\/pricing\/\" data-type=\"page\" data-id=\"923\">How Pricing Works<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/good-loop.co.jp\/en\/rider-support\/how-it-works\/\" data-type=\"page\" data-id=\"920\">How It Works &amp; Contact<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>A collection of the questions we hear most often. Enquiries &amp; Quotes Q. When should I get in touch? The earlier the better \u2014 but you don&#8217;t need to have your dates locked in. Something like &#8220;I&#8217;m thinking of coming to Japan around [month]&#8221; is plenty to get started. Q. Are quotes free? Rough estimates [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":906,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-930","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/good-loop.co.jp\/en\/wp-json\/wp\/v2\/pages\/930","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/good-loop.co.jp\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/good-loop.co.jp\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/good-loop.co.jp\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/good-loop.co.jp\/en\/wp-json\/wp\/v2\/comments?post=930"}],"version-history":[{"count":2,"href":"https:\/\/good-loop.co.jp\/en\/wp-json\/wp\/v2\/pages\/930\/revisions"}],"predecessor-version":[{"id":949,"href":"https:\/\/good-loop.co.jp\/en\/wp-json\/wp\/v2\/pages\/930\/revisions\/949"}],"up":[{"embeddable":true,"href":"https:\/\/good-loop.co.jp\/en\/wp-json\/wp\/v2\/pages\/906"}],"wp:attachment":[{"href":"https:\/\/good-loop.co.jp\/en\/wp-json\/wp\/v2\/media?parent=930"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}