We’ve gathered the questions we hear most often.
Inquiries and quotes
Q. When should I get in touch?
The sooner, the better. You don’t need to have your dates locked in yet. Something like “I’m thinking of heading to Japan around ◯ month” is fine — just reach out.
Q. Is a quote free?
A rough estimate is free, and we’ve posted ballpark figures on this site. A detailed quote from our partners is a paid service. If you request one, we’ll deduct the quoting fee from your final costs when you book.
Rough estimate (international shipping for one motorcycle, October 2026):
- Yokohama → Europe, consolidated container: ¥500,000–600,000 on the Japan side + approximately ¥200,000 on the destination side
- Japan ↔ Europe round trip (temporary export/import): approximately €10,000 total
- Air freight: from ¥1,000,000 per unit from Japan
Prices vary by departure point, destination, and timing. For details, see International shipping — pricing.
Feel free to ask if you just want a rough idea of costs.
Q. How long does it take to get a reply?
We aim to respond within 24–48 hours. During busy periods there may be a slight delay, but we’ll always get back to you.
Q. Can I inquire in English?
Absolutely. Feel free to contact us in Japanese or any other language you prefer.
Storage and maintenance
Q. Can you arrange storage for my motorcycle?
Yes. We can arrange temporary storage for your vehicle before and after shipping.
Q. Can you arrange maintenance and repairs?
We can introduce and coordinate with partner workshops.
Purchase
Q. Can you help me find and buy JDM or well-maintained vehicles in Japan?
Yes, within what’s feasible. We’ll work through the logistics based on your requirements—vehicle type, year, budget, condition, and timeline.
Q. After purchase, can you export it overseas right away?
Yes. We can handle everything from pickup through packing to international shipping (export/import) in one go.
International shipping (export/import)
Q. What countries can you ship from and to?
It depends on the case, but we’ll work with you within what’s possible. Just tell us your departure point, destination, preferred timeline, and vehicle details.
We’ll confirm with our partners and walk you through realistic options.
Q. How far in advance should I inquire about international shipping?
Please reach out as early as possible. Sea freight can sometimes take longer than expected, so building in extra time is smart.
We’ve put together what we need to know first:
International shipping — information needed for a quote
Q. How do you handle fuel and batteries?
It depends on the shipping method and our partners’ regulations. As a rule, we empty the fuel tank and disconnect the battery terminals. In some cases we drain the engine oil, and sometimes the battery can’t be transported at all.
Q. Can you handle customs clearance too?
We organize the necessary information and coordinate the process. The actual customs procedures may need to be handled by our partners (customs specialists) or your side. We make it clear from the start who does what.
Procedures
Q. Can I get advice about CPD carnets (Carnet de Passages en Douane) or temporary imports (TIP)?
Yes. We can provide general information and guide you to the relevant organizations.
Even if you’re at the “I don’t know what to prepare” stage, please feel free to ask.
Pricing and payment
Q. How is pricing determined?
It’s made up of a “handling fee” plus “actual costs (payments to our partners)”.
For details, see How we price our services.
Q. What payment methods do you accept?
- Bank transfer
- Credit card
- Wise, Revolut, PayPal
are all supported.
Q. Will there be surprise charges later on?
We’ll tell you about any charges we can foresee at the quote stage. If something extra looks likely, we’ll check with you first.
We’re committed to transparency.
Other questions
Q. What areas do you cover?
International shipping goes to countries worldwide.
For domestic arrangements in Japan (buying, pickup, etc.), we serve all regions, with especially strong partner networks in the Kanto region, the Kansai region, and Hokkaido.
Q. Can you handle multiple vehicles?
Yes. We can work with multiple units. Group tours and the like are no problem—just ask.
Q. Do you also work with four-wheeled vehicles (cars)?
Yes. We offer the same services for cars as we do for motorcycles—purchase support, shipping, and more.
Any other questions?
Don’t hesitate to ask about anything that’s not covered here.